You can use this online website service without informing us who you are or disclosing other Personal Information. If you utilise our Contact Us form, we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.
Scope of our online website services
The purpose of this online website service is to provide you with information about the range of services String Words provides to senior Australians and their loved ones, as well as to organisations.
Personal information disclosure on our online website service
If you utilise our Contact Us form, we will collect the email address you nominate, as well as any other identifying information you choose to provide – such as your name or phone number, personal or organisational address, other details of your employer, or identifying information you provide to us via general comment or by clicking the highlighted options in the form.
We do ask you please not give us other unrelated personal or sensitive information.
Other than for circumstances such as information of unlawful activity or serious threats to the health and safety of yourself or others, we do not share Personal Information with external companies or government agencies without your permission to do so (such as via verbal or signed consent). If you ask us about a service that we may not directly be able to provide, we will seek to inform you of this where appropriate. You may opt out of further contact from us at any time.
We will only share visual, audio or written accounts from and of you, which may be identifying, if we have been given permission and consent – from you or the person acting in the best interest of an individual as their authorised Power Of Attorney (POA) – to do so. You may also request we provide proof of this consent at any time. You may also decide to withdraw permission at any time, however there may be circumstances where the control of these developed pieces are used in such a capacity, complete withdraw in future context may not be within the capacity of String Words to remove – however such circumstances are minimal. If, however, you note pieces within the control and capacity of String Words to remove (such as current website pieces), you can contact us to remove any developed and associated pieces accordingly.
How we manage complaints and requests for personal information
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. As an authorised POA, you may also wish to update these details. You may also wish to make a complaint about our handling of your Personal Information. Each of these service requests is free of charge.
To protect both your privacy and the privacy of others in the abovementioned circumstances, we ask for evidence of your identity, or applicable Power of Attorney documentation, before we are able to permit you access or initiate amends to any relevant information.
You can contact us by email or phone to share your request or feedback. We will look to respond within 30 days of receipt of your request. If the request or complaint is likely to take longer to resolve, we will look to provide you with a date by which we expect to respond.
How we protect your Personal Information
This online website service is hosted by an Australian company, and managed by Amy Maddison on behalf of String Words. To help protect the privacy of data and personal information we collect and hold, we have put in measures of precaution, such as obtaining an SSL certificate, and review the security of our website regularly.
We understand the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees of String Words who need it to provide information, benefits or services to you. Contractors are only provided with access to your identifying information with your consent (such as for the development of your video or marketing provisions as part of the service).
Our commitment and responsibilities to you
We welcome you to contact us at any time if you have questions or concerns about the way your information is collected or used.
Founding Director of String Words: firstname.lastname@example.org
0402 666 235.